New patients
Your first visit, step by step.
Sixty minutes, start to finish. Here's what to bring, what happens and where to park, so nothing about the day is a surprise.
Before you come
What to bring.
- A photo ID
- Your insurance card, or a photo of both sides
- A list of medications, including vitamins and inhalers
- Recent x-rays if you have them from the last 12 months. We can request them for you.
We text you a short health form two days before. It takes about five minutes on your phone, so you're not filling out a clipboard in the lobby.
Nervous? Tell us when you book.
We'll give you the longer slot, explain each step before it happens and agree on a stop signal. Noise-canceling headphones and a weighted blanket are yours if you want them.
The 60 minutes
What happens, in order.
Times are rough. If you have questions, the clock waits.
Check in and settle
0 to 5 min
Two minutes at the desk, then a seat in the lounge or straight to the room.
Talk first
5 to 15 min
You sit up and tell us what's bothering you, what's worked before and what hasn't.
3D scan and x-rays
15 to 25 min
Low-dose digital x-rays and a scan you can watch on screen.
Cleaning
25 to 50 min
Gentle and unhurried, with a timeout any time you raise a hand.
Your plan and prices
50 to 60 min
A written plan, urgent items first, with prices after insurance. You decide what happens next.
Getting here
Parking and the door.
Address: 240 N Santa Cruz Ave, Suite 110, Los Gatos, CA 95030. We're on the ground floor, glass door on the left.
Parking: the free town lot on Elm St is a two minute walk, and the first three hours are free. Street parking on N Santa Cruz is two hours.
Access: step-free entrance, a wide hallway and an accessible restroom. Tell us if you need extra time or help getting into the chair.
It's been years since I saw a dentist. Is that a problem?
Not at all. A lot of our new patients haven't been in five years or more. We start with where things are today and never lecture you about the past.
Do you take my insurance?
We're in network with most PPO plans, including Delta Dental, Cigna, Aetna, MetLife and Guardian. We don't take HMO or DHMO plans. Send us your plan name and we'll check before your visit.
What if I don't have insurance?
Our membership plan is $29 a month and covers two cleanings, exams and x-rays a year, one emergency exam and 15 percent off other treatment.
Will the cleaning hurt?
It shouldn't. Tell us if your teeth are sensitive and we'll use numbing gel and go slower. You can stop us any time by raising a hand.
Can I get a price before treatment?
Yes. Every plan is written down with a price per line after insurance, and nothing starts until you say yes.
How long is the first visit?
About 60 minutes, including the exam, x-rays, the cleaning and time to go over your plan.
Can I bring my kids?
Yes. We see kids from age 6 when a parent is a patient here, and we can book family visits back to back.
What's your cancellation policy?
Give us 24 hours if you can. Life happens, so there's no fee the first time.
Open Saturdays, 8am to 2pm
Book a first visit or a free smile consult.
Pick a time online in about a minute. Or call and a real person at the front desk picks up.